Shoppers report expensive issues with Lennox air conditioners


Picture Supply: Lennox

With the flip of the calendar, Individuals in a lot of the nation are inching nearer to air conditioner season, when models run all day to maintain the summer season warmth out.

It can be crucial that central air conditioners be maintained in good working situation, particularly as provide chain points and elevated demand can result in an extended delay earlier than repairs could be made or a brand new set up turns into accessible.

However an evaluation of on-line evaluations at ConsumerAffairs and different on-line boards reveals a sample of points with some fashions of Lennox residential central air conditioner models. The commonest drawback cited is the presence of leaks within the evaporator coil.

Shoppers cite costly and frequent repairs

A central air conditioner works by drawing heat air by means of a house’s ductwork and thru evaporator coils stuffed with refrigerant. It removes warmth from the air earlier than returning it to the ducts. Kira of Spring Hill, Fla., makes use of her air conditioner system all yr spherical. He instructed us that he changed his air conditioner with a Lennox mannequin in 2018.

She mentioned the unit was problematic from the beginning, requiring annual service that normally got here within the type of a scorching water flush to eliminate mildew and maintain the system working. The unit apparently stopped working once more final December, so Kira known as her common service supplier.

Kira wrote in a evaluation for ConsumerAffairs, “We anticipated one other flush was wanted and known as the man out to do the conventional job.” “Besides this time, he mentioned the coolant was low and we seemingly had a leak. We paid him $250 to have it checked, simply to verify that sure, we would have liked one at a whopping value of $1,600.” New coil was wanted!

Kira mentioned the brand new half was lined underneath the corporate’s guarantee, however she mentioned the service technician instructed her she’d nonetheless must pay $1,600 for labor to put in it. “I am indignant that 4 yr previous AC unit is breaking in main components whereas I have never even completed paying it off,” she wrote.

Jeffrey from Spring, Texas instructed us that final summer season he additionally needed to substitute the coil on his unit as a result of it was leaking. He mentioned that the unit was put in in 2019 itself.

Jeffrey mentioned, “Referred to as varied service firm – mentioned coil actually wanted to get replaced – 2 years into service.”

ConsumerAffairs contacted Lennox’s media relations division with a request for touch upon these points. The corporate didn’t reply to a request for touch upon the problem until the time of publication of this text.

uncoated copper tubing

Michael Clarke, founding father of a house providers app known as Pulled, instructed us he is acquainted with the issue shoppers are reporting. He mentioned the issue lay within the tubing utilized by Lennox.

“Lennox makes use of uncoated copper tubing inside its techniques, whereas most different producers have switched to aluminum coils,” Clark instructed ConsumerAffairs. “As a result of the copper tubing used at the moment is far thinner than years in the past as a result of cost-cutting by competitors, coils fail a lot quicker and plenty of instances air conditioner models cease blowing cool air.”

Clark confirmed that buyers would seemingly pay an costly invoice if their coil fails. Some failures require changing your complete coil system, which might value greater than $1,400, he mentioned.

Regardless of authorized motion, the issue persists

The problems regarding the Lennox models are effectively documented and have already been certain by a considerable authorized settlement. In late 2015, the corporate settled a class-action lawsuit (Thomas v. Lennox) for $1,250,000 to be paid to shoppers who “on or after October 29, 2007, by means of at the very least July 9, 2015.” Bought an uncoated copper tube Lennox model, Aire-Flo model, Armstrong Air model, AirEase model, Harmony model, or Dukan model evaporator coil.

Sadly, shoppers who did not know in regards to the lawsuit saved hiring Lennox to put in the techniques, which finally obtained them in bother. Yulia, of Gardena, Calif., instructed us again in 2019 that she had a tough time working with Lennox to resolve her points.

“We bought a Lennox system about 3 years in the past not figuring out there was a category motion go well with in opposition to them. Our system has a defective evaporator coil unit that leaks. However convincing Lennox to do the suitable factor was an actual Has been a ache. They’ve been extraordinarily evasive, unresponsive and irritating to take care of. Their product is clearly substandard and unreliable,” Yulia mentioned.

“They minimize corners to extend their revenue margins by decreasing the wall thickness of the copper tubing. And this contributed to the untimely failure of the system. So long as I stay, I’ll by no means be capable of save myself and everybody in my household By no means once more will I permit you to spend cash on Lennox.”



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