Shoppers report expensive issues with Lennox air conditioners


Picture Supply: Lennox

With the flip of the calendar, many of the nation is shifting nearer to American air conditioner season, when models run all day to maintain out the summer time warmth.

It is vital that central air conditioners are maintained in good working situation, particularly when provide chain points and elevated demand can imply lengthy delays earlier than repairs may be made or a brand new set up is accessible.

However an evaluation of on-line evaluations at ConsumerAffairs and different on-line boards reveals a sample of issues with some fashions of Lennox residential central air conditioner models. The commonest downside cited is the presence of a leak within the evaporator coil.

Shoppers cite expensive and frequent repairs

A central air conditioner works by drawing sizzling air by way of the house’s ductwork and thru an evaporator coil crammed with coolant. It removes warmth from the air earlier than returning it to the ducts. Kira, of Spring Hill, Fla., makes use of its air conditioner system all yr spherical. He advised us that he changed his air conditioner with a Lennox mannequin in 2018.

She mentioned the unit was problematic from the beginning, requiring annual service that normally comes within the type of a sizzling water flush to eliminate mildew and preserve the system working. The unit apparently stopped working once more final December, so Kiara referred to as her common service supplier.

“We hoped one other flush was wanted and referred to as the man to do regular work,” Kira wrote in a ConsumerAffairs evaluation. “Besides this time, they mentioned the coolant was low and we had a leak. We paid $250 to have her checked to verify that sure, we wanted a brand new coil at a whopping $1,600 Is!”

Kira mentioned the brand new half was coated underneath the corporate’s guarantee, however added that the service technician advised her he would nonetheless must pay $1,600 for the labor to put in it. “I’m aggravated that giant components of a 4 yr previous AC unit acquired damaged even once I haven’t even paid for it,” she wrote.

Jeffrey of Spring, Texas advised us that final summer time he additionally needed to change the coil on his unit as a result of it was leaking. He mentioned the unit was arrange solely in 2019.

“Referred to as totally different service firm – was advised the coil actually wanted to get replaced – 2 years in service,” Jeffrey mentioned.

ConsumerAffairs contacted Lennox’s media relations division with a request for touch upon these points. The corporate didn’t reply to a request for touch upon the difficulty by the point of publication of this text.

Uncoated Copper Tubing

Michael Clarke, founding father of a house service app referred to as Pulled, advised us he is aware of the issue shoppers reported. He mentioned the issue comes right down to the tubing utilized by Lennox.

“Lennox makes use of uncoated copper tubing inside their methods, whereas most different producers have switched to aluminum coils,” Clark advised ConsumerAfairs. “For the reason that copper tubing used in the present day is way thinner than it was years in the past attributable to value reductions from competitors, coils fail a lot sooner and at instances air conditioner models cease blowing chilly air.”

Clark confirmed that customers would in all probability must pay an costly invoice if their coil failed. Some failures require alternative of the complete coil system, which may value greater than $1,400, he mentioned.

Drawback persists regardless of authorized motion

The problems referring to Lennox models are effectively documented and are already linked by a serious authorized settlement. In late 2015, the corporate settled a class-action lawsuit (Thomas v. Lennox) for $1,250,000, which paid out shoppers who “on or after October 29, 2007 till no less than July 9, 2015.” Purchased an uncoated copper tube Lennox model Aire-Flo model, Armstrong Air model, AirEase model, Concorde model, or Ducane model evaporator coil.

Sadly, shoppers who weren’t conscious of the lawsuit continued to rent Lennox to put in the system, which ultimately acquired them into hassle. Yulia of Garda, Calif., advised us in 2019 that she had a tough time working with Lennox to resolve her points.

“We purchased a Lennox system about 3 years in the past not realizing there’s a class motion swimsuit towards them. Our system has a defective evaporator coil unit that leaks. However it’s a actual ache to get the Lennox working proper They’ve been extraordinarily procrastinating, irresponsible and irritating to take care of. Their product is clearly inferior and unreliable,” Yulia mentioned.

“They minimize corners to extend their revenue margin by decreasing the wall thickness of the copper tubing. And this contributed to the untimely failure of the system. So long as I reside, I’ll by no means permit myself and everybody in my household to spend cash on Lennox ever once more.



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